REFUND AND CANCELLATION POLICY
At Harshita Tour and Travels, we aim to provide a smooth and convenient travel booking experience for all our customers. We understand that sometimes travel plans may change due to personal or unavoidable circumstances. This Refund and Cancellation Policy explains the terms and conditions related to cancellation and refunds for bus bookings and tour packages made through our website.
1. Booking Cancellation
Customers may request cancellation of their bus ticket or tour package before the scheduled departure date and time. Cancellation requests should be made through our official contact details or WhatsApp.
Cancellation charges may vary depending on the type of booking, bus operator, ticket category, tour package, and the time at which the cancellation request is made.
2. Cancellation Charges
The amount refunded after cancellation will depend on the applicable cancellation rules. A certain amount may be deducted as cancellation charges or service charges.
Customers are advised to check the cancellation terms before confirming their booking.
3. Refund Policy
If a booking is eligible for a refund, the refundable amount will be processed after deducting applicable cancellation and service charges.
Refunds will generally be made through the original payment method used during the booking process.
4. Non-Refundable Bookings
Certain tickets, special offers, discounted bookings, promotional packages, and selected tour packages may be non-refundable.
In such cases, the customer may not be eligible to receive a refund after cancellation. The applicable terms will be communicated before or at the time of booking.
5. Cancellation Due to Unavoidable Circumstances
Sometimes a trip may be affected or cancelled due to circumstances such as severe weather, road conditions, government restrictions, technical problems, natural disasters, or other unforeseen situations.
In such cases, customers will be informed as soon as possible and an alternative travel option or eligible refund may be provided depending on the situation and applicable operator policies.
6. Cancellation by Customer
If a customer decides not to travel or is unable to board the bus at the scheduled departure time, the booking may be treated according to the applicable cancellation and no-show rules.
Customers should contact us as early as possible if they need to cancel their booking.
7. Refund Processing Time
Once a refund has been approved, it may take approximately 5–7 business days to reflect in the customer’s account. The actual time may depend on the bank, payment gateway, or payment method used.
8. How to Request a Cancellation or Refund
To request a cancellation or refund, customers should contact Harshita Tour and Travels through WhatsApp, phone, or the Contact Us page.
Please keep your booking details, passenger name, booking ID, and payment information available so that we can process your request smoothly.
9. Changes to This Policy
Harshita Tour and Travels reserves the right to update or modify this Refund and Cancellation Policy whenever required. Any changes will be updated on this page.